How we engage
Pricing — recurring first, builds on top.
Managed IT runs your operating layer day-to-day on published tier pricing. Platform Builds and AI Enablement add custom platform depth on top when you’re ready. Marketing Technology ties it all together. One commercial relationship, four product lines, all aligned to your operating shape.
Lead — recurring operating layer
Managed IT — five tiers, published prices.
Headline tier prices are public so you can size up before the call. Each tier inherits everything below it (Gold = Silver + Gold-specific; Platinum = Gold + Platinum-specific). Existing clients get 50% off Silver / Gold / Platinum base for their first 12 months on conversion.
Bronze
Billing-only + hourly support fallback
$50/mo
Admin fee — not per user
- 1 portal seat
- 0 included incidents · hourly rate $250/h
- $125 onboarding
Silver
Reactive baseline IT services
$99/user/mo
50% existing-client discount for 12 months
- 2 portal seats
- 0 included incidents · hourly rate $180/h
- $250 onboarding
- Most popular
Gold
Proactive operational management
$149/user/mo
50% existing-client discount for 12 months
- 5 portal seats
- 1 incident/user/mo included · $170/h after
- $500 onboarding
Platinum
Strategic partnership + advanced security
$199/user/mo
50% existing-client discount for 12 months
- 10 portal seats
- 3 incidents/user/mo included · $160/h after · 24/7 on-call
- $1,500 onboarding
Platinum+
AI transformation
Custom
Quote scoped per engagement
- Custom portal access
- Custom incident allowance · 24/7 on-call · AI agent rollout
- Custom onboarding
What the headline price does and doesn’t cover
- Covered: base tier services (cumulative — Gold inherits Silver, Platinum inherits Gold), portal seats, included incident allowance for the tier, standard support hours (7am–7pm AEST).
- Separate: per-server fees ($100/$150/$200/mo at Silver/Gold/Platinum) · per-network fees (same scale) · hourly over-allowance rates · after-hours response · onsite hours beyond the included pool.
- Add-ons: Defender Stack · SIEM Monitoring · Conscierra AI-Augmented Security Monitoring · Purview Suite · Compliance-as-a-Service (Essential 8 / APRA CPS 234 / ACSC ISM) · stack on any tier from Silver upward, priced separately.
- Microsoft licensing: Conscierra licence profiles (Secure Basics → Secure Frontier on E7) cover Microsoft 365 licences; billed separately at retail or via CSP.
Prices ex-GST. See the full Managed IT service breakdown →
Managed IT and Platform Builds are separate services — many clients have both. Managed IT keeps your technology running; Platform Builds gives you software built around your business.
Platform Builds
We build the platform your business runs on — and keep building it.
Off-the-shelf software makes you fit its shape. We build around how your business actually works — then keep evolving it as you grow.
No big upfront cost.
We build your foundation and fold it into a simple monthly partnership — instead of a large upfront build followed by hourly bills.
You own it.
Your platform, your data, your infrastructure — yours from go-live.
It keeps improving.
New features every month, automatic framework upgrades, fully supported and looked after.
From our base across Australia, Singapore and Indonesia, we build platforms for ambitious businesses worldwide — including the US and UK.
By product line
Engagement shapes vary by product line.
Four product lines, different engagement shapes. Managed IT and Marketing Technology run continuously; Platform Builds is an ongoing monthly partnership; AI Enablement starts with strategy and builds from there. The shape that fits depends on what you’re solving.
Managed IT
Model: Month-to-month or annual; five tiers (Bronze through Platinum+); add-ons stack independently. Headline tier prices published above; specific quotes scope per-server / per-network fees, hourly over-allowance, security add-ons, and existing-client discount eligibility.
Posture: One monthly retainer covering the service. Azure infrastructure separate, at cost. No per-seat PSA / RMM / CSP-portal / security-vendor padding.
See Managed IT →Platform Builds
Model: A foundation built around how your business actually works, folded into a simple monthly partnership — then evolved as you grow. New capability every month, no large upfront commitment.
Posture: You own the platform, the data, and the infrastructure from go-live. Talk to us to scope it against your business; the detail lives in the conversation, not on the public site.
See Platform Builds →AI Enablement
Model: Practical AI woven into how your team already works — strategy, then the capability built on top. Scoped per engagement, bundled or sequential.
Posture: Start with a strategy conversation that maps where AI earns its place. What we learn there feeds directly into building it.
See AI Enablement →Marketing Technology
Model: Project-based per scope. Conscierra ties the MarTech stack your business already uses into the platform’s customer-data spine; integration partners, not replacements.
Posture: Scoping conversation drives the quote. MarTech is the operational glue, not the centre of the stack.
See Marketing Technology →
Ownership
You own what should be yours. We retain what makes us fast.
Your platform, your data, your infrastructure — yours from go-live. Production code (mirrored to your Azure DevOps), database content, documentation and Infrastructure-as-Code are all yours. The right to take everything to your own Azure tenant is in the contract — not a discretionary policy, a written one.
We retain XCentral-Framework — the proprietary IP that built and continues to improve your platform. Every release we ship improves your platform too, included in the monthly partnership. We get faster as we ship more; you get the upgrade.
What public pricing does and doesn’t tell you
Headline prices are the start, not the quote.
The Managed IT tier prices above are public so you can size up before calling. They cover the base service. The full quote layers per-server / per-network fees, hourly over-allowance assumptions, security add-ons, and the licence profile that fits your team — all of which depend on your specific environment.
For Platform Builds, AI Enablement, and Marketing Technology, the shape of the work is what drives the conversation — every engagement is built around a different business, so a public grid would give a misleading number to readers whose situation doesn’t match the assumption.
So we keep the public framing honest: published prices where they hold, a real conversation where they don’t. If you want the number, talk to us — we’ll scope it in days, not weeks.
Start a conversation.
A 30-minute conversation, no hard sell. Tell us what you’re running today — or where the cost shape isn’t fitting. We’ll scope it.